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Questions (FAQ)
1 - How do I buy?
A.: To purchase our products, simply access our website and choose the items you want. Visit: www.ilovepetstore.com
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2 - Do you have a physical store?
A.: We do not have physical stores, our products can be purchased exclusively through our website: www.ilovepetstore.com
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3 - How long does it take for my product to arrive?
A.: Our average delivery time is 15 to 20 business days, which can extend to up to 50 business days. *Due to Covid-19 and protective measures, the average deadline may be extended, as recent export and import protocols are being taken to ensure coherence and safety as recommended by the World Health Organization.
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4 - Do they deliver to my region?
A.: We deliver throughout Brazil via Post Office with free shipping.
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5 - What are the payment methods?
A.: We accept payments via bank slip and credit card. BOLETO payment can be made at any bank branch, online or at the nearest lottery outlet.
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6 - Can I pay in installments by bank slip?
A: Installments are only accepted by Credit Card.
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7 - Can I generate a second copy of the invoice?
A: Yes you can! Just keep an eye on your cell phone, if you haven't made the payment yet, we'll send you a link so you can generate a new invoice with an updated date. You can also contact us to request a new invoice.
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8 - Where does the product come from?
A.: Our suppliers are mostly from Brazil, China, the Netherlands and the United Kingdom.
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9 - Can I collect it in person?
A: No, all orders reach our customers through the logistics company Correios.
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10 - Can I change my order, add more items or change the delivery address?
A: We are unable to change order details after billing, so there is no way to change your order information.
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11 - Is there a guarantee?
A.: We offer a 7-day guarantee for all our products. See more information in the Exchange, Return and Warranty Policy section.
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12 - I bought more than one product in the same order but I only received part of them. This is normal? Will other products be delivered?
A: It can happen, but don't worry. This type of situation occurs in the case of different suppliers for the chosen products. If this happens, two different tracking codes will be sent so you can track your orders.
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13 - What if my delivery is late?
A: Don't worry. We track your order so that it reaches your delivery address. Our average delivery time is 5 to 20 business days, which can extend to up to 50 business days. *Due to Covid-19 and protective measures, the average deadline may be extended, as recent export and import protocols are being taken to ensure coherence and safety as recommended by the World Health Organization.
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14 - I still need help. And now?
If you were unable to answer all your questions, send us an email at www.ilovepetstore.com. We will assist you as promptly as possible. If you already have your order, please provide its number along with the buyer's CPF, this will speed up your service.
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Att.,
Customer attendance service
Support contact:
Email: petstoreadm@outlook.com
Tel: 910839226